Corporate Social Responsibility

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Get Swarms Limited
Publication date: 16 June 2025

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Introduction

GetSwarms Ltd recognises that our corporate and social responsibility (CSR) is central to our values and operations and expresses our commitment to our stakeholders – customers, employees, suppliers, the community, and the environment. We recognise that our social, economic, and environmental responsibilities are integral to our business. We aim to demonstrate these responsibilities through our actions and our corporate policies.

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We align our business values, purpose, and strategy with the needs of our clients, embedding responsible and ethical principles into everything we do. We promote public service engagement and invite employee contributions to social and environmental initiatives.

The operational and ultimate responsibility for CSR lies with the Directors of GetSwarms Ltd. All employees, consultants, and suppliers are expected to support and uphold this policy in their activities. This policy will be reviewed at least annually to ensure compliance with legislation and evolving business needs.

 

Our Employees

We take great pride in our people — they are the driving force behind our ability to consistently deliver exceptional customer experiences. We recognise the critical role our employees play in our continued success and growth.

We are committed to fostering a respectful, inclusive, and supportive working environment that empowers individuals and encourages professional development. We prioritise employee well-being, promote equality, and strive to ensure all staff feel valued and motivated.

• We uphold a comprehensive Equal Opportunities Policy for current and prospective employees, offering fair terms of employment and access to ongoing training and development resources.

• Our remuneration structure is transparent and equitable. We actively promote open dialogue through regular consultation forums to ensure staff have a voice in business improvement.

• We are committed to maintaining a safe and inclusive workplace, where every individual is treated with dignity and respect — regardless of race, nationality, gender, religion, or background — and safeguarded from any form of harassment or discrimination.

• We provide, and continually aim to improve, a clean, safe, and healthy work environment aligned with our Health & Safety Policy and industry best practices.

Our goal is to ensure that every employee finds their work meaningful, rewarding, and fulfilling — within a successful and values-driven organisation.

 

Our Customers

At GetSwarms Ltd., we are committed to engaging with all existing and potential customers in a manner that is transparent, responsible, and fair. Our services are underpinned by a strong ethos of integrity, quality, and care.

• We ensure all marketing materials and documentation are clear, accurate, legally compliant, and presented in an honest and respectful manner.

• We are open and transparent about our products and services, including how we operate in a socially responsible and ethical way.

• If issues arise, we commit to addressing and resolving customer complaints promptly and in line with our published service standards, acknowledging and learning from any mistakes.

• We actively listen to customer feedback as a key input into continuous improvement of our offerings.

• We regularly benchmark our performance to maintain and enhance our competitive edge and service quality.

• All contracts clearly outline agreed terms, responsibilities, and expectations, ensuring a fair and ethical business relationship that protects the interests of both parties.

Our approach aims to build long-term trust and deliver consistently high-value experiences to every client we serve.

 

Local Community Engagement

We are committed in making a positive impact in the communities where we operate. Our approach to community engagement includes:

• Actively encouraging our employees to participate in volunteer work and local community initiatives.

• Partnering with and supporting local schools through educational outreach, digital literacy initiatives, and career development activities.

• Supporting local fundraising events and charitable efforts that benefit the wider community.

We believe in contributing to social wellbeing beyond our core business, fostering strong, meaningful connections with the communities we serve.

 

Charitable Involvement

Each year, GetSwarms staff nominate a 'Charity of the Year' to support through fundraising activities. These may include:
- Sponsored events
- Charity raffles and bake sales
- Volunteering for community and accessibility projects

 

Environment

We commit to environmental stewardship by:

• Supporting remote work and green hosting solutions

• Minimising our carbon footprint

• Complying with environmental legislation

• Promoting recycling, energy efficiency, and sustainability

We also encourage environmental awareness across our teams by integrating eco-conscious practices into our day-to-day operations. This includes promoting low-impact commuting, reducing paper usage through digital-first workflows, and selecting suppliers who meet environmental and carbon reduction standards. We believe small, consistent actions can contribute meaningfully to a more sustainable future.

 

Policy Ownership

The Chief Operating Officer (COO) is the owner of this policy and is responsible for reviewing it in line with legislation and best practice.

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Approved by Get Swarms Limited’s Board.

Signed on behalf of Get Swarms Limited by:

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Amit Jain

Managing Director
Date: 16 June 2025

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