The end objective of these types of programmes is to have more customers transacting with the business online and less customers walking through the doors of their physical locations. The answer must provide access to information regarding case status, account balances, and e-notices for users enquiring about a wide range of services, such as disability compensation, income support, food assistance, and health insurance. Increased public participation and the government's ability to communicate with concerned individuals in a direct and relevant way are both results of improved customer experience. The chatbots are customizable, allowing users to pose their own inquiries and get answers that are tailored just to them. Information on what forms the user may need to submit to the agency, for instance, may be provided based on data already on file.

A number of government agencies might benefit from using AI to improve their operations. By using AI to optimise traffic systems toward decreased travel times, decreased frequency of traffic stops, and decreased wait times, automated traffic optimisation and control software can manage traffic flows via many junctions. Solution can receive data from sensors or cameras embedded in the traffic signals and calculated the traffic allocation projections of the number of cars flowing out at each intersection. Threats of fire are another area where early warning systems might be useful. Information on the property's location, the frequency of fires, the size and construction of the building, as well as its age, are all useful in formulating a fire risk assessment. A piece of artificial intelligence predictive analytics software may then use this information to provide a fire risk score to each structure in the city.

The disruptive potential of AI alone may need a global strategy from governments throughout the globe in light of the rapid use of AI in governance. Governments should make sure their laws and regulations make sense given the possible future of AI in the coming decade. Governments all across the globe are investing in AI initiatives that will aid in duties such as patent and trademark assessment, traffic management and forecasting, and the creation of predictive skills for emergency responses by augmenting the capabilities of human operations. Other methods may assemble public opinion polling data from pre-existing government web-portals and social media. The comments from customers may then be categorised and sent to the appropriate team for review.